it was too much of a temptation, i killed them with no remorse. then i had an idea (from here on I didn't follow any tutorials, in case I messed up, my bad) i right clicked to see if had any other options, i was naively hoping for something like 'show where they are opened' and saw instead that i had the option to 'shred them' with mcafee. check, tried again, nothing, and so on a few rounds. everything was closed, no word files open. so i tried deleting them but it said 'not possible in use etc'. they had the same name and in properties they showed the same path, c user etc. i then proceeded to look for it in 'my stuff' in my computer (a minute of silence for windows 10 please, so far i find it dreadful) and i found them.as two word files, like actual word blank pages, which perplexed me, but still. I'm definitely not an expert but promise, this is also the first time i have to write in a forum in many years, i can follow instructions form tutorials online. Now, followin this path, i could not find it. Mine read 'c users username appdata roaming microsoft word startup zotero.dot To answer your question, what i did was open the options in word, go to the add ins, manage word add ins, go and then, since the two zotero files i could see there, 'zotero.dot' and 'zotero.dotm' were not removable, i looked the file full path below it. I understand as well from the dozen of forum entries I've read that should have sorted the issue, and my guess is due to a conflict of the several zotero versions installed, a copy (or copies) of it must still be somewhere. Now, where i deleted the file from is a very good question. Sorry I couldn't reply immediately, thank you for being so understanding and supporting. Please help as I lost hope and pardon the very poor terminology, have been trying to figure out this for the past 4 hours and getting quite frustrated, happy to provide any clarifications/ screenshots. I had chrome ext + standalone installed and working, downloaded firefox with zotero ext during a Zotero class at Uni this morning, everything worked fine from word when using the 'Zotero' button on the toolbar, when i tried and clicked 'add-ins' next to it to see what it was, it crashed and never recovered.Īlso, i did download zotero standalone and the chrome extension when using windows 8, firefox and co have been installed after upgrading to windows 10.Īll I want is to erase everything and then install again zotero standalone and chrome ext plus word plug in, I won't be using firefox and I'll unistall the browser. Nothing changed and the two unworking buttons look at me defiantly from word.ĭon't know if this can help but here's how it happened: I tried to uninstall them from the word options but the 'remove' button for both is greyed out, I manually deleted both the zotero.dot and the zotero.dotm files, i tried unsistalling both zotero standalone, zotero for firefox and firefox, didn't work, reinstalling them, didn't work either, removing the add ins both from zotero stand alone and fireworks, shut down the computer and turned it on again (not restart) a billion times roughly, even used the fix me truobleshooting for word, uselessly. The error message displayed is 'zotero cannot communicate with firefox etc', regardless of firefox being installed/active/unactive zotero extension/unistalled. the add ins has the old icons and the zotero one shows the newest buttons. The problem right now is that in Word 2013 i have two integrated plug ins: 'zotero' and 'add-ins' both showing on the quick access toolbar. Harwdare and softwares: lenovo computer running windows 10 and word 2013 Goal: manage to restore the use of zotero standalone, chrome extension and the use of the word plugin Problem: zotero does not work in word and i can't seem to fix it. Please help as my mental sanity here is at risk.
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